Free return/exchange policy

We offer store credit or refund to your original payment method on eligible items. Final sale items are not eligible for return.

Returned items must be unused, unworn, with all tags still attached to be eligible for a return.
*Alterations void our return policy and make the item ineligible for return
Returns are processed after your item is delivered back, and has passed the inspection
Please allow 4-5 business days from when your return is delivered to our warehouse for your return to be processed.
Shipping costs, shipping protection or discounts are non-refundable.
Damaged or defective products must be reported within 14 days of receipt to be eligible for replacement. Please send an email to : contact@trufamme.com with your order number and detailed photos of the defect and we are happy to help.
Please do not use your own return label as we will not be able to track and process your return.

Final sale items can not be returned for exchange, credit or refund. If you are worried about sizing, we recommend double checking the measurements before purchasing as we will not be able to accommodate exchanges.
Should a final sale item not work out, our items have a great resale value and there are a lot of Buy/Sell/Trade groups or resell sites.

Refunds

You have 21 days from when your order ships to request a refund back to your original payment.
Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions.

How do I return/exchange an item?

To initiate a return, please send an e-mail to contact@trufamme.com . You will need to provide your order number and zip code and then you will specify which items you would like to return/exchange.

Once you have sent the e-mail you will receive an email from us with a return shipping label and instructions on how to return the items to our warehouse.

Once the warehouse receives your return, your refund will be issued.

How soon will I get my refund?

Please check your tracking number from your return label to track the status of your return to our processing center. Once it is returned we will process your return within 7-10 days. Please allow 3-5 days for the refund to be allocated back to your original form of payment.

Can I cancel or edit my order?

You cannot make changes to your order once you’ve submitted it, but please e-mail contact@trufamme.com with questions or concerns.

Happy Shopping!